Quality in Healthcare

Healthcare Sector touches the life of everyone.The Indian healthcare industry is seen to be growing at a rapid pace. Both government and private sector are striving hard to establish strong healthcare Infrastructure to achieve“Quality and Affordable Healthcare for all”.

Indian hospitals are establishing themselves globally as world class facilities through National and International accreditation. Consumers are also becoming more and more engaged in making informed decisions about their health and are well aware of the costs associated with those decisions. In order to remain competitive, healthcare providers have to now not only look at improving operational efficiency but also at the ways of enhancing patient experience overall.

On the other hand in spite of all these developments a vast majority of population is still deprived of basic healthcare facilities. With the increasing population and changing epidemiology of diseases, it has become a mandate to improve the standards of healthcare on a whole right from Primary Healthcare Centers to District hospitals to Multi Specialty Tertiary Care hospitals. There is a need to develop healthcare system based on quality practices. Quality is the only answer for the issues like affordability, healthcare for all and also to establish India as a healthcare destination. India has got a huge potential but at the same time lack of basic facilities is hindering its growth to be able to reach its peak.

Indian healthcare Industry has three basic needs:

• To create a huge infrastructure for healthcare to make the facilities available and accessible to all.
• To improve the operational efficiency to make the healthcare facilities affordable and accountable.

To achieve and to win over these basic needs, a large pool of trained manpower is required.With this scenario in mind CII-IQ has prepared a roadmap for India Healthcare Industry to lend a helping hand to the government, NGO’s and various other organization working hard in field of developing healthcare standards.

The main objectives of CII-IQ Healthcare initiatives are:

• To create awareness about Quality in Healthcare and the Organizational excellence.
• To partner with various govt. Initiatives for healthcare delivery model.
• To assist and counsel the healthcare institution to learn and establish various quality principles.
• To provide a platform for healthcare industry experts to share and propagate best practices prevalent nationally and internationally.
• To develop standards for Healthcare Excellence Model for assessing healthcare organization based on global standards.

Deliverables

Recognizing the need of healthcare industry, CII-IQ has initiated several programmes to create awareness and improve the quality of healthcare processes. It is actively involved in the development and dissemination of healthcare standards and practices.

CII-IQ offers various programmes in the area of Quality in Healthcare:

• Awareness Programme on Quality Assurance and Accreditation of Hospitals.
• Training programme on Healthcare Supply Chain Management, Lean healthcare.
• Seminars on topics like Hospital Infection Control, Leadership in Healthcare
• Best Practices Sharing- Mission to hospitals having National and International Accreditation.
• International Mission for global exposure.
• National Conference on Healthcare Quality: “Vision 2020:Affordable and Quality Healthcare for all”